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Project Information

Project Information

Building Adaptable and Resilient Supply Chains after Hurricanes Harvey, Irma, and Maria

Project Scope:

An ad hoc committee will conduct a study to document and understand the strengths and vulnerabilities of the supply chain network in areas impacted by Hurricanes Harvey, Irma, and Maria in 2017.  The study will capture key lessons and observations around supply and distribution networks under strain during these hurricane events.  These regions include Houston/Galveston, Texas (Harvey); Miami/Fort Lauderdale, Florida (Irma); San Juan and the Island of Puerto Rico (Maria); US Virgin Islands St. Thomas (Maria); and US Virgin Islands St. Croix (Irma and Maria).  The committee will address questions such as:

         What was the state and knowledge of the pre-incident networks and capacity of critical supply chains, distribution systems, and infrastructure?

         How were these systems impacted by the storms and how did subsequent response actions produce further effects on network integrity and operations?

         What are the network structures, linkages, and/or behavior most susceptible to effective intervention?

        How can supply chain systems be strengthened in the short term to be efficient in day-to-day operations and adaptable to sustain integrated disaster and humanitarian supply chain operations during catastrophic events?

The committee will produce a consensus report that builds on the understanding from events in Texas, Florida, and Puerto Rico that:

 1.    Describes how the supply systems were impacted by or during Hurricanes Harvey, Irma, and Maria in terms of commonalities and differences among effects seen in Texas, Florida, Puerto Rico, and the US Virgin Islands.

2.    2. Identifies crucial interdependencies, nodes, or key sub-systems within the supply chain system that have the potential to amplify or constrain supply chain function, operations or resilience.

3. Presents options or recommendations to build robust supply chains, distribution systems, and infrastructure that operate in ways that day-to-day operations can adopt and that can be integrated with disaster and humanitarian supply chains during catastrophic event operations.

Status: Current

PIN: PGA-OSP-17-03

Project Duration (months): 18 month(s)

RSO: Augustine, Lauren Alexander


Office of Special Projects


Transportation and Infrastructure
Policy for Science and Technology

Committee Membership

Committee Post Date: 05/31/2018

Mr. James G. Featherstone - (Chair)
James G. Featherstone (Chair), M.S., is President and CEO of the Los Angeles Homeland Security Advisory Council (HSAC). He is being nominated to serve as chair of the committee. He became President and CEO of the Los Angeles Homeland Security Advisory Council (HSAC) in March 2016 after serving the City of Los Angeles for thirty years. At HSAC, Jim continues to strengthen the Greater Los Angeles region’s crisis readiness and resilience by convening and connecting the private, public and civic sectors through collaborative partnerships and strategic alliances, emerging technology and research. A native of Washington D.C. and a veteran of the United States Navy, Jim began his public service to the City of Los Angeles in 1986 with the Los Angeles Fire Department, and was later appointed Interim Fire Chief (2013-2014). In 2007, Jim was appointed General Manager of the Los Angeles Emergency Management Department, where he led a successful departmental reorganization and restructured the City’s emergency management protocols and processes. Jim holds a Master’s Degree in Leadership from the University of Southern California, a Bachelor’s Degree in Public Administration from Union Institute and University and is an alumnus of the Executive Leaders Program at the Naval Postgraduate School’s Center for Homeland Defense and Security. He is a Senior Fellow in the Harvard University Kennedy School of Government’s Program on Crisis Leadership.
Dr. Ozlem Ergun
Özlem Ergun, Ph.D., is an Associate Professor in the Department of Mechanical & Industrial Engineering at Northeastern University in Boston, MA. Prior to beginning at Northeastern, Dr. Ergun was the Coca-Cola Associate Professor in the Stewart School of Industrial & Systems Engineering at Georgia Tech where she co-founded the Center for Health & Humanitarian Systems (HHS). She continues to serve as a co-director of the HHS Center.Dr. Özlem Ergun’s research focuses on the design and management of large-scale networks. She has applied her work on network design, management and collaboration to problems arising in the airline, ocean cargo and trucking industries. Recently, Dr. Ergun’s work has been focused on the use of systems thinking and mathematical modeling in applications with societal impact. She has worked with organizations that respond to humanitarian crisis around the world, including: UN WFP, IFRC, CARE USA, FEMA, USACE, CDC, AFCEMA, and MedShare International. Dr. Ergun received a B.S. in Operations Research and Industrial Engineering from Cornell University in 1996 and a Ph.D. in Operations Research from the Massachusetts Institute of Technology in 2001.
Ms. Kathy Fulton
Kathy Fulton, M.S., was appointed executive director in August 2014, after serving as the organization’s interim president following the untimely death of founding president Jock Menzies. Fulton also served director of operations from July 2010 until her appointment as executive director. Her work is sponsored in part by Saddle Creek Logistics Services. Previously, Kathy served as the volunteer administrator for ALAN’s web portal—an online clearinghouse that matches relief needs on the ground with supply chain providers. Kathy was instrumental in developing and launching the portal during the 2008 Gulf Coast hurricanes. Prior to her appointment with ALAN, Kathy served as senior manager of technical services for Saddle Creek Logistics Services, overseeing the team responsible for infrastructure implementation and support, corporate systems, and business continuity planning. She currently serves on the board of directors for the Central Florida Roundtable of the Council of Supply Chain Management Professionals.
Dr. Wallace J. Hopp
Wallace (Wally) Hopp, Ph.D. (NAE), is the C.K. Prahalad Distinguished University Professor of Business and Engineering at the University of Michigan, Ross School of Business. Dr. Hopp’s research focuses on the design, control and management of operations systems, with emphasis on manufacturing and supply chain systems, innovation processes, and health care systems. He has won a number of awards, including the 1990 Scaife Award for the paper with the "greatest potential for assisting an advance of manufacturing practice"), the 1998 IIE Joint Publishers Book-of-the-Year Award (for the book Factory Physics), the 2005 IIE Technical Innovation Award, and 2006 SME Education Award, the 2010 Pierskalla Best Paper Award from the INFORMS Health Care Applications Section, the 2011 Ross School of Business Senior Research Award, and Best Paper Awards in 2016 from the M&SOM Journal and the MSOM Service Management Special Interest Group. Hopp is a Fellow of IIE, INFORMS, SME, MSOM and POMS, and is an elected member of the National Academy of Engineering. He served as President of the Production and Operations Management Society (POMS) and Editor-in-Chief of the journal Management Science, and is currently a Senior Editor of Production and Operations Management. He is an active industry consultant, whose clients have included Abbott Laboratories, Bell & Howell, Black & Decker, Boeing, Case, Dell, Ford, Eli Lilly, Eaton, Emerson Electric, General Electric, General Motors, John Deere, IBM, Intel, Motorola, Owens Corning, Schlumberger, S&C Electric, Texas Instruments, Whirlpool, Zenith, and others. Dr. Hopp received his B.S. in Physics from Michigan State University, a M.S. in Technology and Human Affairs from Washington University, and an M.S. and his Ph.D. in Industrial and Operations Engineering from the University of Michigan.
Dr. Pinar Keskinocak
Pinar Keskinocak, Ph.D., is the William W. George Chair and Professor in the Stewart School of Industrial Engineering at the Georgia Institute of Technology. and co-founder and director of the Center for Health and Humanitarian Systems. She also serves as the College of Engineering ADVANCE Professor. Previously, she worked at IBM T.J. Watson Research Center. She received her Ph.D. in Operations Research from Carnegie Mellon University, and her M.S. and B.S. in Industrial Engineering from Bilkent University. Dr. Keskinocak's research focuses on the applications of operations research and management science with societal impact, particularly health and humanitarian applications, supply chain management, and logistics/transportation. Her recent work has addressed infectious disease modeling, evaluating intervention strategies, and resource allocation; catch-up scheduling for vaccinations; hospital operations management; disaster preparedness and response (e.g., prepositioning inventory); debris management; centralized and decentralized price and lead time decisions. She has worked on projects with companies, governmental and non-governmental organizations, and healthcare providers, including American Red Cross, CARE, CDC, Children's Healthcare of Atlanta, Emory University, and Intel Corporation. She currently serves as a department editor for Operations Research (Policy Modeling and Public Sector area), associate editor for Manufacturing & Service Operations Management, and secretary of INFORMS. Previously she served as INFORMS Vice President of Membership and Professional Recognition, is the co-founder and past-president of INFORMS Section on Public Programs, Service, and Needs, and the president of the INFORMS Health Applications Society.

Mr. Brian Koon
Bryan Koon, M.S., serves as Vice President of Florida Homeland Security and Emergency Management at IEM, a global security consulting firm. is the former Director at the Florida Division of Emergency Management and serves as IEM’s Vice President of Homeland Security and Emergency Management. Koon has spent his career focused on improving emergency response operations and engaging communities in becoming better prepared for emergencies and disasters. Koon was appointed by Florida Governor Rick Scott in 2011 to be the state’s Director of Emergency Management. In this position, Koon managed the division’s responsibilities in planning for, responding to, and recovering from natural and manmade disasters. This included preparing and implementing the statewide Comprehensive Emergency Management Plan, conducting state and local exercises and training to improve preparedness capabilities, and acting as liaison between the Florida Division of Emergency Management and federal and state agencies. Koon’s priorities included relationship-building and better communications between the private and public sectors as well as improved cross-over between state preparedness and recovery efforts. In his role, Koon was also the Chair of the State Emergency Response Commission (SERC) and Vice Chair of the Domestic Security Oversight Council (DSOC). In addition to serving as IEM Vice President, Koon also serves as Chair of the Multi-Hazard Mitigation Council. The Council is comprised of leading experts in mitigation and serves as an independent, non-governmental, non-profit entity that advocates for smart mitigation practices nationwide. Prior to working for Florida, Koon was the Operations Manager and Director of Emergency Management for Wal-Mart. There, he was responsible for emergency management operations for 8,500 facilities and 2.2 million employees worldwide during disasters. Managing such a range of locations, each facing different emergencies and disasters, helped to hone Koon’s abilities to be responsive and flexible, a core value at IEM. Koon worked as a White House contractor with SRA International, building off his work as Training Officer for Presidential Contingency Programs under the U.S. Navy. While on active duty with the Navy, Koon worked at the White House Military Office in the President’s Emergency Operations Center. Koon was a Commissioner of the Emergency Management Accreditation Program (EMAP). He was also Vice Chairman of the Multi-Hazard Mitigation Council, sat on the Board of Directors of the National Information Sharing Consortium, and was formerly President of the National Emergency Management Association (NEMA). He has a bachelor’s degree from Cornell University, a master’s degree in Business Administration from the George Washington University (GWU), and a Graduate Certificate in Emergency and Crisis Management from GWU.
Ms. Alice A. Lippert
Alice Lippert, M.S., has over 35 years of federal service experience. She is currently an independent consultant, energy analyst and advisor. She has expertise in DOE authorities and government programs related to Clean Air Act, Jones Act, Homeland Security, Pipeline Security and Safety, including waiver processes involving federal government energy programs. She often served as the Liaison for special, high-visibility exercises, studies and analyses involving senior representatives from the Department, Federal, State and local governments, National Laboratories, and the private sector. In 2014, she served on the Secretary of Energy’s National Petroleum Council Study to examine DOE’s emergency response program. She has extensive experience in responding to energy supply disruptions and emergency events. During major energy events, she often served as the Emergency Response Operations Director. She was formerly the Director of the Infrastructure Analysis and Planning Directorate, leading a team of analysts on energy infrastructure security and reliability projects. She has published numerous articles and reports on energy reliability and response topics. She has a long history in dealing with State and local governments as well as industry on risk assessment, energy assurance planning, and emergency preparedness activities. She was formerly the Energy Assurance Planning and Outreach Program Manager. From 2009 – 2012, Ms. Lippert was responsible for implementing the American Recovery and Reinvestment Act (AARA) State and Local Energy Assurance Planning Initiative, a $50 million grant program involving 47 States, the District of Columbia, 43 cities, and 2 territories. Ms. Lippert has a strong background in public-private partnerships and was nominated as a finalist for the Samuel J Heyman Service to America Medals Award (Sammie) in 2014. In 2012, Ms. Lippert received outstanding recognition from the National Association of State Energy Officials and Public Technology Institute for her excellence and strategic vision in assisting State and local governments. Prior to joining the current office, Ms. Lippert was employed as an Energy Economist with the Energy Information Administration (EIA) where she served as one of EIA’s resident senior petroleum analysts and managed several large energy data collection surveys. She was also responsible for conducting economic analyses related to the energy industry; authored market assessment reports; and assessed changes in the energy industry as a result of legislation or environmental laws and regulations. Early in her career, she was employed as an Economist for the Bureau of Labor Statistics', Consumer Expenditure Survey, a large household consumption survey used to update the basket of goods and services in the Consumer Price Index. Ms Lippert holds a Master of Science degree from the University of Wisconsin and a Bachelor of Arts from the University of North Dakota.
Dr. M. Sam Mannan
Sam Mannan, Ph.D., is the Regents Professor of Chemical Engineering at Texas A&M University, as well as the Director of the Mary Kay O’Connor Process Safety Center. Dr. Mannan holds concurrent joint appointments as Professor of: Mechanical Engineering, Petroleum Engineering, Industrial and Systems Engineering, and Materials Science & Engineering at Texas A&M University. Before joining Texas A&M University, Dr. Mannan was Vice President at RMT, Inc., a nationwide engineering services company. Dr. Mannan is a registered professional engineer in the states of Texas and Louisiana, a Certified Safety Professional, and a Professional Process Safety Engineer. His experience is wide ranging, covering process design of chemical plants and refineries, computer simulation of engineering problems, mathematical modeling, process safety, risk assessment, inherently safer design, critical infrastructure vulnerability assessment, aerosol modeling, and reactive and energetic materials assessments. Dr. Mannan is involved very closely with projects that include hazard assessment and risk analysis, process hazard identification, HAZOP (hazard and operability) studies, vulnerability assessment, process safety management, and risk management. His research interests include development of inherently safer processes, application of computational fluid dynamics to study the explosive characteristics of flammable gases, development of quantitative methods to determine incompatibility among various chemicals, application of calorimetric methods for the assessment of reactive hazards, and the application of consequence analyses to assess the impact of process plant incidents. He co-authored the Guidelines for Safe Process Operations and Maintenance published by the Center for Chemical Process Safety, American Institute of Chemical Engineers. He is the editor of the 3rd and 4th edition of the 3-volume authoritative reference for process safety and loss prevention, Lees’ Loss Prevention in the Process Industries. Dr. Mannan has published 299 peer-reviewed journal publications, 5 books, 8 book chapters, 220 proceedings papers, 14 major reports, and 272 technical meeting presentations. Dr. Mannan is the recipient of numerous awards and recognitions including the American Institute of Chemical Engineers Service to Society Award, the Texas A&M University Association of Former Students’ Distinguished Achievement Award for Teaching, the Texas Engineering Experiment Station Research Fellow, the Texas A&M University Dwight Look College of Engineering George Armistead, Jr. ’23 Fellow.
Dr. Craig E. Philip
Craig Philip, Ph.D. (NAE), is Director of the Vanderbilt Center for Transportation and Operational Resilience (VECTOR) and Research Professor of Civil and Environmental Engineering. He has spent 35 years in leadership positions in the transportation industry, including maritime, rail and intermodal. From 1993 to 2014 he served as President/CEO of Ingram Barge Company, as it grew to become the largest US domestic marine transportation carrier. Craig began his career at Consolidated Rail Corporation and later served with Southern Pacific Railroad where he was VP of their Intermodal Division. Craig has been actively engaged in transportation and logistics industry leadership, serving as Chairman of the American Waterways Operators, the National Waterways Conference and the US Chamber’s Transportation and Infrastructure Committee, and as a member of the Transportation Research Board’s Executive Committee as well as the Marine Board. He currently serves as a US Commissioner of PIANC (international water transport congress) and on the Boards of the ArcBest Corporation, the USDOT’s National Freight Advisory Committee, the Seamen’s Church Institute, the Red Cross of Tennessee and the Nashville Civic Design Center. In 2010 Craig was designated a Distinguished Diplomate in ACOPNE (Academy of Coastal, Ocean, Port and Navigation Engineers) and in 2014 was elected to the National Academy of Engineering.

Mr. Kevin Smith
Kevin Smith is President and CEO at Sustainable Supply Chain Consulting. Mr. Smith is a career supply-chain practitioner. Sustainable Supply Chain Consulting was founded in 2009 to provide advice and guidance to large-scale supply chains and related businesses concerning strategic planning and organizational development. Kevin served for eight years as Senior Vice President of Supply Chain & Logistics for CVS/pharmacy, the retail arm of CVS Caremark, where his role was to facilitate changes in the overall supply chain. Kevin has been a longtime board member for the Council of Supply Chain Management Professionals (CSCMP), Special Advisor to Supply Chain 50, and contributor to the Retail Industry Leaders Association (RILA). Additionally, Kevin is vice chair of the Distribution Business Management Association (DBMA) Supply Chain Leaders in Action Executive Committee. Mr. Smith is a graduate from the University of Massachusetts with a Bachelor of Arts degree in English.



Sheraton Old San Juan
100 Brumbaugh St.
San Juan, PR, 00901

Event Type :  

Registration for Online Attendance :   

Registration for in Person Attendance :   

If you would like to attend the sessions of this event that are open to the public or need more information please contact

Contact Name:  Maggie Esch
Contact Email:
Contact Phone:  -

Is it a Closed Session Event?
Some sessions are open and some sessions are closed


Keck Center
500 5th St NW, Washington, DC 20001
Event Type :  

Registration for Online Attendance :   

Registration for in Person Attendance :   

If you would like to attend the sessions of this event that are open to the public or need more information please contact

Contact Name:  Maggie Esch
Contact Email:
Contact Phone:  -

8:30 - 9:45 am
Meeting with the Study Sponsor
-Jeff Dorko, Assistant Administrator for Logistics, Office of Response and Recovery, FEMA
• Why is this project important?
• How does this project fit into FEMA’s goals?
• Who are the primary and secondary audiences for the report?
• How will FEMA use the report?
• What kind of outputs are they looking for?

10:00 am – 12:00 pm
CNA Briefing
-Phil Palin, Principal Investigator, Institute for Public Research, CAN
- David J. Kauffman, Vice President and Director, Safety and Security, CNA

• What was the process for collecting the data across the impacted regions?
• What are the initial findings?
• What themes emerged from that will provide the basis for the case studies?

Is it a Closed Session Event?

Closed Session Summary Posted After the Event

The following committee members were present at the closed sessions of the event:

Mr. James Featherstone
Dr. Ozlem Ergun
Ms. Kathy Fulton
Mr. Bryan Koon
Ms. Alice Lippert
Dr. Sam Mannan
Dr. Craig Philip

The following topics were discussed in the closed sessions:

-Meeting objectives and Review of Statement of Task
-Study Format and Impact
-Bias and Conflict of Interest
-FACA and Report Review Process
-Report Process

The following materials (written documents) were made available to the committee in the closed sessions:

-Statement of Task
-Report Review Process
-Bias and Conflict of Interest
-Supply Chain Resilience: Restoring Business Operations After a Hurricane
-Analysis of Freight into Port of San Juan

Date of posting of Closed Session Summary:
June 28, 2018


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